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You are here Home > Full Systems > Guarantee

How can I be sure this will work for me

We don't want you to buy software that doesn't do what you need or work the way you want.

Back when we first introduced FastPak Mail, we offered a no questions asked 100% money back guarantee. Pretty unusual in the software industry in those days. Out of hundreds of thousands of copies we sold, we only got about 12 copies returned for a refund.

This is a little more complex than FastPak Mail, and particularly for this Charter Customer proposition, we are looking for serious committed users, so the same money back deal doesn't quite work. And a complete demo version doesn't work very well either. It takes some time and effort on both our parts to get this installed and running. We do have payment plans that let you start small and minimize the risk.

I will make you this guarantee: No matter what software you buy, you will find things that don't work the way you want. In most cases you simply have no choice. You just live with it or work around it. Or dump it and try something else hoping to grab the gold ring. But unless you can make modifications, it always ends up the same way. Not quite what you want or need. The difference with DHA is that you get software that will work the way you want. I guarantee that too.

Here are several things that will insure you are making the right choice.

1) The demo videos will give you a good feel for the software. Take a long hard close look. Ask us any questions you want. If you don't see some part of the system you want, let us know. We're adding to the video library all the time, and we can probably make a video for you. Also look at the help files. They provide more detail about how things work. But I don't care how carefully you look, there are always going to be surprises.

2) We can arrange an on-line demo. That way you can see any part of the system while we chat on the phone.

3) Stock programs of this kind just don't work for everyone. we realized that from the very beginning The process is way too complex. So we have always made custom changes so customers ended up with software that worked for them. In most cases, minor changes made all the difference in the world. The Software Toolkit is just an extension of that philosophy. Powerful flexible adaptable easy to use software that does what you want, the way you want. We're totally committed to make that reality happen for you. I guarantee that.

4) We'll do whatever it takes to make you happy (within reason of course). If you run into a something that doesn't work for you we will either fix it or show you how to fix it. That's even better than a money back guarantee.

5) Since you have access to source code, you have the ability to make your own changes to the software, so you never have to worry about being stuck. As a Charter Customer, we will make almost any modifications you need. Beyond that, you can make any changes you want, any time you want. We'll help and show you how.

You won't find better software, better support, or a better deal anywhere. I guarantee it. I don't guarantee it will be completely painless. Change is always difficult. But I do guarantee that if you're willing to make the effort, you'll like it.